Privacy Policy

This Privacy Policy explains how TV On Holiday (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website www.tvonholiday.co.uk and our VPN services (collectively, the “Services”). We are committed to safeguarding your privacy and handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following information:

(a) Information you provide directly

• Name
• Email address
• Telephone number (for support purposes)
• Any other information you choose to submit (e.g., customer surveys)

(b) Payment Information

We do not collect or store banking details. All payments are handled securely by trusted third-party processors such as PayPal or other authorised payment providers. Buyer addresses may be requested during payment by the processor but are not stored in our systems.

(c) VPN-Specific Diagnostic Data

To help troubleshoot support issues, we may collect minimal anonymised diagnostic information (e.g., connection status, error logs) strictly for service stability and quality. This data is not linked to your browsing activity or VPN sessions.

2. How We Use Your Information

• To provide, maintain, and support your use of our VPN and website services
• To communicate with you about your account or customer support requests
• To send promotional information about our services (only with your consent)
• To comply with legal obligations
• To improve our products and services

We will not sell, distribute, or lease your personal information to third parties unless legally required to do so.

3. Cookies and Tracking Technologies

Our website does not use cookies to store user information. However, we use Google Analytics and Google Webmaster Tools to help monitor and improve website performance. These tools may collect non-identifiable usage data (e.g., page visits, device type).

If third-party cookies are introduced (e.g., for optional analytics), we will notify you and obtain your consent where required by law.

4. No Logs of VPN Browsing or Traffic

We do not log, monitor, inspect, store, or track your browsing activity, the content of your internet traffic, IP addresses once connected, DNS requests, session timestamps, or visited websites.

This means:

• We cannot and do not see what you access while connected to our VPN
• There are no logs that could be disclosed, accessed, or used to identify your internet activity

This approach aligns with industry standards followed by privacy-focused VPN services and reflects privacy best practices for VPN providers.

5. Legal Obligations and Law Enforcement Requests

• There is no browsing or connection data available to provide in response to legal requests
• We may be required to disclose personal data you have directly provided (e.g., email address) if legally compelled

If legally required to disclose personal data (e.g., by a UK court or regulator), we will do so only to the extent required and notify you where permitted by law.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide the Services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Data that is no longer necessary will be securely deleted.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, and disclosure. These measures include encryption, secure storage, and restricted access.

8. Your Rights Under UK GDPR

• Right of access
• Right to correction
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability

To exercise these rights, please contact us as described below.

9. Sharing Your Data

• Third-party service providers (e.g., payment processors) under contractual obligation
• Law enforcement or regulators where required by law

We will not share your data with marketers or unrelated third parties without your consent.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new effective date. Continued use of the Services constitutes acceptance of those changes.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact us using the details provided on this website.