Privacy Policy

1. Who We Are

TV on Holiday is a trading name of Allison Tech LTD, a company registered in Scotland under Company Number SC639030.

TV on Holiday provides the Online Safe VPN service and operates the website www.tvonholiday.co.uk.

For the purposes of UK data protection law, Allison Tech LTD is the data controller and is responsible for deciding how and why your personal information is processed.

2. Information We Collect

Information you provide to us

Depending on how you use our Services, we may collect information that you provide directly, including:

• Your name.
• Your email address.
• Contact information you choose to provide when requesting support.
• Information contained in messages, enquiries or other communications you send us.
• Account information required to provide your Online Safe service.

Payment information

Payments are processed by third-party payment providers such as Stripe or another payment provider identified at checkout.

We do not receive or store your full debit or credit card details. The payment provider may collect information such as your name, billing details, payment method and transaction information in accordance with its own privacy policy.

Technical and diagnostic information

Where necessary to investigate a technical or support issue, we may process limited technical or diagnostic information relating to the operation of the service.

We do not use diagnostic information to build profiles of your browsing activity.

3. How We Use Your Information

We may use personal information to:

• Create and manage your TV on Holiday account.
• Provide and administer the Online Safe service.
• Process and confirm purchases and subscriptions.
• Respond to enquiries and provide customer and technical support.
• Send important information relating to your account or service.
• Maintain, protect and improve our website and services.
• Prevent or investigate misuse, fraud or security incidents.
• Meet legal, regulatory and accounting obligations.
• Send marketing communications where we have an appropriate legal basis to do so.

4. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis when processing personal information. The basis we rely upon will depend on why the information is being used.

These may include:

• Contract: where processing is necessary to create or manage your account, provide a service you have purchased, or take steps at your request before entering into a contract.
• Legal obligation: where we need to process information to comply with a legal requirement.
• Legitimate interests: where processing is necessary for a legitimate business purpose and your rights and interests do not override that purpose.
• Consent: where we specifically ask for and rely upon your consent, including where required for certain marketing or optional technologies.

Where processing relies upon your consent, you may withdraw that consent at any time.

5. VPN Browsing and Traffic Data

Our VPN service is designed to provide an encrypted connection between your device and the VPN service. We do not use the service to build a history of the websites or online services you access while connected.

Where limited operational or diagnostic information is technically necessary to provide, secure or troubleshoot the service, it will be handled only for those purposes and retained only for as long as reasonably necessary.

6. Cookies, Analytics and Similar Technologies

Our website uses technologies that are necessary for the website and requested services to operate correctly. We also use Google Analytics to help us understand website performance and how visitors use our pages.

Google Analytics is not loaded unless you choose to accept analytics cookies through the cookie controls provided on the TV on Holiday website.

You can change your analytics choice later using Cookie Settings. Further information about cookies and similar technologies is available in our Cookie Policy.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that help us operate our business and provide our Services, including:

• Payment processors.
• Hosting, infrastructure and technical service providers.
• Email and customer communication providers.
• Professional advisers where necessary.
• Courts, regulators, law enforcement agencies or other authorities where disclosure is required by law.

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

8. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will use an appropriate mechanism or safeguard where required by UK data protection law.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide and manage your service.
• Respond to enquiries and support requests.
• Maintain appropriate business and transaction records.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Establish or defend legal claims.

Retention periods may therefore vary depending on the type of information and the purpose for which it is held. Information that is no longer required will be deleted or anonymised where appropriate.

10. Data Security

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

No internet-based service can guarantee absolute security, and customers should also take reasonable steps to protect their account credentials and devices.

11. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:

• The right to request access to your personal information.
• The right to have inaccurate information corrected.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain types of processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

These rights are not absolute and may not apply in every circumstance.

To exercise a data protection right, please contact us using the details provided on this website.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

13. External Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for how those third parties collect or use personal information. You should review the privacy information provided by the relevant website or service before supplying personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal obligations.

The latest version will be published on this page. Where a change is particularly significant, we may also provide additional notice where appropriate.

15. Contact Us

If you have a question about this Privacy Policy, how we use your personal information, or wish to exercise a data protection right, please contact Allison Tech LTD trading as TV on Holiday using the contact details provided on this website.

Contact TV on Holiday