How TV on Holiday approaches marketing emails and gives you control over the communications you receive.
Emails sent by TV on Holiday may include information about your account, service updates, customer support, important operational notices, or relevant offers relating to TV on Holiday and Online Safe.
We do not send unrelated bulk marketing messages and we do not sell your personal information to third parties.
We send marketing emails only where permitted by applicable UK law. This may be where you have specifically agreed to receive marketing from us, or where the rules allow us to contact an existing customer about our own similar products or services.
Where we rely on the existing-customer exception, you will have been given an opportunity to opt out when your details were collected and each subsequent marketing email will include a clear way to opt out.
We do not treat an email address being publicly available as permission to send marketing to an individual.
Some emails are necessary for us to provide and manage your service. These may include account information, payment confirmations, security notices, setup information, service updates and responses to support requests.
You may continue to receive essential account or service communications even if you choose not to receive promotional emails.
You can choose to stop receiving marketing communications from us at any time by using the unsubscribe option provided in the relevant email or by contacting us.
We will process unsubscribe requests as soon as reasonably practicable and will retain sufficient information where necessary to make sure your marketing preference is respected.
Personal information used for email communications is handled in accordance with our Privacy Policy. Where third-party service providers assist us with email delivery or communications, they may process information on our behalf for that purpose.
For more information about how TV on Holiday collects, uses and protects personal information, please read our Privacy Policy.
If you receive an email from TV on Holiday that you believe should not have been sent, or you have a question about your communication preferences, please contact us.