Terms & Conditions

TV on Holiday provides the Online Safe VPN service and operates this website from the United Kingdom.

You may use our website and services only for lawful purposes and in accordance with these terms.

You must not use TV on Holiday or Online Safe to:

• Break any applicable law or regulation.
• Attempt to gain unauthorised access to computers, systems, accounts or networks.
• Introduce, distribute or transmit malware, viruses or other harmful code.
• Facilitate fraud, abuse, harassment or other criminal or unlawful activity.
• Interfere with the operation, security or availability of our services or those of another person.

We may restrict, suspend or terminate access where we reasonably believe these terms have been seriously breached or where action is necessary to protect our service, our customers or others.

Online Safe provides an encrypted Virtual Private Network (VPN) connection for compatible devices, as described on our website.

A VPN provides an additional layer of privacy for your internet connection, but it does not provide your underlying broadband, Wi-Fi or mobile data connection.

The service depends on internet connectivity, compatible devices and third-party networks that are outside our control. For this reason, we cannot guarantee that the service will be uninterrupted or available at all times.

You are responsible for ensuring that your use of Online Safe complies with the laws and regulations that apply to you.

You must not use the service for unlawful or abusive activity, including:

• Copyright infringement or the unlawful downloading, distribution or sharing of protected material.
• Hacking, phishing, malware distribution or other cybercrime.
• Fraud, deception or attempts to gain unauthorised access to another person's information or accounts.
• Harassment, threats, exploitation or abuse of another person.
• Accessing, distributing or promoting content where doing so is unlawful.

You remain responsible for your own use of the internet and for activity carried out using your account or VPN connection.

TV on Holiday does not control or endorse the websites, applications, services or content that you choose to access while connected to Online Safe.

You are also responsible for complying with any applicable terms or conditions imposed by third-party websites, applications and services that you choose to use.

We do not actively monitor or inspect the content of your internet browsing simply because you are using Online Safe.

Information relating to the operation of the service and any personal information we process is handled in accordance with our Privacy Policy.

We may preserve or disclose information where we are legally required to do so, including in response to a valid requirement from a court, regulator or law enforcement authority.

Online Safe encrypts internet traffic travelling through the VPN connection and is intended to add an additional layer of privacy while you are connected.

No internet or security service can guarantee complete anonymity or absolute protection against every cyber threat. You should continue to use sensible online security practices while using Online Safe.

We may suspend or terminate access to Online Safe where we reasonably believe:

• The service is being used for unlawful, fraudulent or seriously abusive activity.
• These Terms & Conditions have been seriously or repeatedly breached.
• Continued access creates a material security, legal or operational risk.
• We are required to restrict or terminate access by law or by a competent authority.

Where appropriate and reasonably possible, we will explain the reason for suspension or termination. Any entitlement to a refund will depend on the circumstances and your rights under applicable consumer law.

Prices for Online Safe are displayed on our website or at the point of purchase and are shown in pounds sterling (GBP) unless stated otherwise.

Payment must be successfully completed before access to the service is provided, unless we have expressly agreed otherwise.

Payments may be processed by third-party payment providers. We do not store your full card or banking details on our own systems.

Depending on the package selected, Online Safe may be purchased as either a recurring subscription or a One-Off Payment.

A recurring subscription will continue and payments will be taken at the applicable renewal interval until the subscription is cancelled.

Packages purchased using a One-Off Payment do not automatically renew and will expire at the end of the purchased service period.

The applicable price, service period and payment arrangement will be shown before you complete your purchase.

If you purchase using a One-Off Payment for a future trip, you may contact us to request a later activation date. Any alternative activation date must be agreed with TV on Holiday.

You may cancel a recurring subscription in accordance with the cancellation options made available to you. Cancellation prevents future renewal payments but does not normally end a service period that has already been paid for.

Any request for a refund will be considered in accordance with the circumstances of the purchase, these Terms & Conditions and your rights under applicable consumer law.

Nothing in these terms removes or restricts any statutory right to which you are entitled.

TV on Holiday does not own, operate or control the third-party websites, applications, platforms or content providers that you may choose to access while using Online Safe.

We are not responsible for:

• The availability, operation or content of third-party websites or services.
• Changes made by third-party service providers.
• Restrictions, account requirements or terms imposed by third parties.
• Actions taken by your internet, mobile or network provider.

Your use of any third-party service remains subject to that provider's own terms, policies and applicable laws.

Unless otherwise stated, the content of the TV on Holiday website, including its text, graphics, branding, logos and original website materials, belongs to TV on Holiday, Allison Tech LTD or the relevant rights holder.

You may use the website for your own personal, non-commercial purposes. You must not reproduce, distribute, sell or commercially exploit our content without permission unless you are legally entitled to do so.

We will provide Online Safe with reasonable care and skill. However, internet services depend on networks, devices, software and third-party infrastructure that may be outside our control.

To the extent permitted by law, we are not responsible for losses caused by circumstances that we could not reasonably have prevented, including failures of third-party networks, internet connections, devices, websites or services.

We are also not responsible for losses arising from unlawful use of the service, failure to follow reasonable instructions, or actions taken by third-party websites and service providers.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful for us to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any rights or remedies that cannot legally be excluded or restricted.

Personal information collected or processed in connection with TV on Holiday and Online Safe is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we use it, how long we retain it and the rights available to you.

We may update these Terms & Conditions from time to time to reflect changes to our services, business, legal obligations or regulatory requirements.

The latest version will be published on this page together with the date on which it was last updated.

Where a change materially affects an existing customer's rights or use of the service, we will take reasonable steps to provide appropriate notice where required.

These Terms & Conditions are governed by the laws of Scotland.

Nothing in these terms affects any mandatory consumer rights that apply to you under applicable law.

If you have any questions about these Terms & Conditions, your account or the Online Safe service, please get in touch with us.

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